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Support

Answers to the common questions, and a ticket when you need a human.

Most questions have a written answer already. If yours doesn't, open a ticket and a human will reply — you get a ticket number and an email the moment we respond.

Open a support ticket

Tickets live inside your account, under Help & support in the left-hand menu. Sign in, describe the problem, and you'll get a ticket number by email straight away.

Sign in and open a ticket

Or just email us

support@lanpages.com

We aim to reply within one business day. Include the email address on your account and, if it's about a specific page, its link.

Common questions

My custom domain says pending — what now?

DNS changes take time to spread; most are live within an hour, some take up to 24. Check that the A record and the CNAME match the values shown in the Domain step exactly, and delete any older records for the same names. We keep checking in the background and email you the moment it's live.

I didn't get the confirmation code

Give it a minute, then check the spam folder. On the confirmation screen you can send a new code, and codes are valid for 10 minutes. If it still doesn't arrive, email us and we'll confirm the account by hand.

How do I get my leads out?

Everything in Leads / CRM exports to CSV, which opens in Excel and Google Sheets. Leads stay in your account even if you delete the landing page they came from.

Can I get a refund?

You can cancel any time in Settings → Plan & billing and keep access until the end of the period you've paid for. If something went wrong on our side, write to us — we'd rather fix it than keep the money.

Something looks broken

Send a screenshot with the ticket. It is nearly always faster than describing it, and it usually saves a whole exchange of emails.

Not a customer yet?

Questions before you sign up are welcome — write to us, or just start the free trial.

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